Not booked yet? Contact our Sales Team.
While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your holiday and answering any pre-booking questions you might have. Speak to one of our travel agents on 020 7030 3765 020 7030 3765 020 7030 3765
Sales Call Centre opening hours:
|Monday||08:00 - 22:00|
|Tuesday||08:00 - 22:00|
|Wednesday||08:00 - 22:00|
|Thursday||08:00 - 22:00|
|Friday||08:00 - 22:00|
|Saturday||08:00 - 21:00|
|Sunday||09:00 - 21:00|
Already booked? Contact our Customer Services team.
Our Customer Services team can discuss amendments, adding extras and answers any general enquires you may have before you travel. We handle thousands of enquiries by email each year carefully and efficiently for all of our customers. The majority are responded to within 48 working hours. If you would prefer to speak to one of our Customer Services team, please call 0191 600 0553. Alternatively, you can send us your query online using our Customer Services contact form.
Customer Services Call Centre opening hours:
|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturdays||09:00 - 17:00|
You can also contact us in writing to
Directline Holidays | Floor 5 | Jansel House | 648 Hitchin Road | Luton | Bedfordshire | LU2 7XH
Want to pay an outstanding balance?
If you have an outstanding balance on your booking and want to make payment, you can login to our My Booking system and pay either all or part of your balance online. Alternatively, contact our Customer Services Team on 0191 600 0553 and they will be happy to assist you.