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Job Title: Product Manager – Mainstream Beach & Ski
Reporting to: Head of Product & Commercial
Closing Date: 12th July 2009
Salary band: Competitive salary
Direct Reports: 1
Job Purpose:
To ensure the company achieves maximum yield with the optimum level of sales through all channels across all product types. The Product Manager is accountable and responsible for managing the entire lifecycle of a product from defining and shaping the requirements, through to product delivery, ongoing development and enhancements and achievement of profit targets.
Main Responsibilities:
Product Management and Development:
• Produce a product development strategy for the year ahead, including the destinations already featured, potential new destinations, existing product types and new product opportunities.
• Analyse & take action on product search and booking stats. Use the data to produce a strategy for the year ahead
• Produce and analyse stats detailed at product level to use when planning product strategy
• ‘Hand-Pick’ product where applicable, specific to the geographical areas of responsibility
• Identify properties that require enhancement of content and images, write copy and source images for all websites affected
• Responsible for the analysis and action taken on brochure data stat’s for 3rd party tour operator product
• Develop the breadth of product on all directline websites relevant to the geographical areas of responsibility
• Identify new destinations, supplier requirements and make a proposal to introduce to the relevant websites
• Identify new target markets and make a proposal for distribution to them taking into account any challenges faced
• Assist the Trading Analyst where required with competitor analysis (product & price) and any remedial action necessary
Product Supplier Management:
• Identify new potential suppliers and make a proposal for their integration
• Carry out price and product comparisons of existing and new suppliers taking the necessary actions
• Manage the day to day relationship with suppliers in your product area of responsibility
• Carry out accommodation inspections when required
Offers/Promotions & Advertising
• Assist the Trading Analyst where required on the set up and management of offers with suppliers, internally and on all directline websites
• Assist the Trading Analyst in the compilation of weekly press releases
• Assist the Trading Analyst in the compilation of offers to feature in email communications to the database
Directline Websites
• Manage the costing failure rates across all websites working closely with suppliers to ensure fixes are in place as quickly as possible
• Manage, spec and test developments that will have a benefit to the department and overall business
• Dealing with questions/enquiries from other departments relating to product & failed booking attempts
General:
• Produce a file containing the health & safety policies of all DP suppliers along with a cover document outlining the company requirements
• Manage questions and enquiries from other departments relating to Product
• Assist with general website monitoring and maintenance when required
• Liaise with all other departments to help improve processes and reduce complaints and problems
• Produce training material and provide training when required
• Assist with the set up of new directline brands
• Promote in-house tour operation products internally, working with the Sales Manager & Training Manager to encourage optimum sales
• Management of Product Executive workload, productivity and motivation
• Work towards achieving the company’s targets for sales volume and yield management
Requirements:
• Experience and proven ability in a Product Management role within the travel industry. Ideally gained from within a dynamic online travel business
• Product management experience in Ski and Mainstream beach holidays essential
• Experience in managing supplier relationships
• Experience of working with suppliers connecting through API/XML feeds (technical knowledge not required)
• Numerate, analytical and proficient with excel
• Methodical approach with an excellent attention to detail
• ‘Can do’ attitude and approach
• Excellent communication skills, both verbally and written
• Able to multitask, manage workload and prioritise
• Ability to adhere to strict deadlines
• Ability to work on own initiative and as part of a team
• Experience in people management
• Confident and proactive approach to technology development
• Excellent knowledge of competitor activities and the travel industry
How To Apply Please submit your Curriculum Vitae to Danielle Andrews at the address shown below, or by email to DanielleA@directline-holidays.co.uk
Address Number 1 Croydon
12-16 Addiscombe Road
Croydon CR0 0XT
_____________________________________________________________________________
Job Title: Trading Analyst
Reporting to: Head of Product & Commercial
Closing Date: 12th July 2009
Salary band: Competitive salary
Job Purpose:
To ensure the company achieves maximum yield with the optimum level of sales through all channels across all product types.
Main Responsibilities:
Analysis:
• Implement a cost effective and efficient competitor analysis solution and process
• Carry out ongoing competitor analysis against price, product & presentation. Present analysis and recommendations in a weekly report taking into account factors impacting supply, demand and yield
• Implement price change recommendations using the pricing tool for each website
• Following approval of product & presentation recommendations implement necessary changes
• Produce, analyse and circulate stats tracking any changes made to show the effect on sales levels, margins and the position against competitors in the market place
• Continually monitor trends and future demand in order to maximise revenue and opportunities
• Identifying business trends by channel and take these into account when proposing strategy
• Assist with business forecasting on volume and revenue by destination through pricing strategy
• Identify and highlight in weekly report the requirements of directional sales to control the volume driven to maximise commercial terms with suppliers
Tactical offers and promotions:
• Manage the set up of offers with suppliers, internally and on all directline websites
• Manage the research and preparation of content for weekly press releases
• Manage in conjunction with the Product Managers the preparation of offers to feature in email communications to the database
Product:
• Make recommendations to Product Managers on new suppliers or product to be looked into and potentially selected for inclusion on the websites.
• Proactive approach in obtaining special offers from tour operators and other partners, particularly exclusives.
• Carry out price and product comparisons of existing & new suppliers. Present analysis and recommendations to Product Managers
General:
• Manage questions and enquiries from other departments relating to offers and promotions
• Manage, spec and test developments that will have a benefit to the department and overall business
• Assist with general website monitoring and maintenance when required
• Liaise with all other departments to help improve processes and reduce complaints and problems
• Produce training material when required
• Assist with the set up of new directline brands
• Promote in-house tour operation product internally, working with the Sales Manager & Training Manager to encourage optimum sales
• Work towards achieving the company’s targets for sales volume and yield management
Requirements:
• Experience of revenue and margin management within the travel industry
• Experience and proven strong skills in a commercial or analytical role within the travel industry
• Numerate, analytical and proficient with excel
• Methodical approach with an excellent attention to detail
• ‘Can do’ attitude and approach
• Excellent communication skills, both verbally and written
• Able to multitask, manage workload and prioritise
• Ability to adhere to strict deadlines
• Ability to work on own initiative and as part of a team
• Proactive approach to technology development
• Excellent knowledge of competitor activities and the travel industry
How To Apply Please submit your Curriculum Vitae to Danielle Andrews at the address shown below, or by email to DanielleA@directline-holidays.co.uk
Address Number 1 Croydon
12-16 Addiscombe Road
Croydon CR0 0XT
_____________________________________________________________________________
Assistant Manager – Customer Services
An exciting new position has been created in the Customer Services Department for an Assistant Manager to oversee the day to day running of the department
The purpose of the position is as follows:
• Oversee the day to day running of the above department, ensuring productivity of the team is maximised
• Identify potential business efficiencies and recommend changes in order to streamline processes
• Ensure that documents are dispatched in a cost effective and timely manner and improve customer service levels
• Ensure that all legal requirements are met
We are looking for an enthusiastic individual who has the following key skills:
• A natural leader with excellent interpersonal skills
• A track record in resolving problems and diffusing difficult situations
• A working understanding of the travel industry
• A proven track record in people management
• Training & coaching skills
• An excellent command of the English language
• Excellent communication skills
• Excellent customer service skills
• Be conversant with legislation that may affect the business
• Has the ability to negotiate and resolve disputes
• Excellent administrative skills and the ability to work in a systematic manner
Applications will be considered from anyone who closely matches the above requirements.
Please send your CV, together with a letter of application demonstrating your suitability to
Natasha Akram
HR & Training
Directline Holidays
No1 Croydon
12-16 Addiscombe Road
Croydon
Surrey
CR0 0XT
The closing date for this position will be Friday 03 July
______________________________________________________________________
Job Title Accounts Assistant – Purchase Ledger (Contract Role up to 31 October 2009)
Main Responsibilities
1. Invoices and Credit Notes
2. Maintain and Check Ledgers, Statements and Accounts
3. Customer Enquiries
4. Administration
Key Tasks
1. Invoices and Credit Notes
a. Maintain the process for payments of accounts to ensure that the company meets its obligations as they fall due, complies with its payment policy and secures discounts where applicable.
b. Monitor any outstanding invoices and process these to ensure that they are paid as soon as possible.
c. Prepare cheques for payment.
2. Maintain and Check Ledgers, Statements and Accounts
a. Reconcile payments to the supplier statements and resolve any discrepancy with the supplier
b. Reconcile payments made to the amount allocated to the reservation system with full explanations
3. Customer Enquiries
a. Respond to supplier enquiries and complaints, by telephone, or in writing, after having checked the relevant facts from existing records.
b. Ensure that any queries are resolved, in line with company policy.
c. Inform the Accounts Supervisor about any persistent problems.
4. Administration
a. Undertake routine administration to ensure procedures such as assisting with filing and opening post.
How To Apply Please submit your Curriculum Vitae to Natasha Akram at the address shown below, or by email to natasha.akram@directline-holidays.co.uk
Address Number 1 Croydon
12-16 Addiscombe Road
Croydon CR0 0XT
_____________________________________________________________________________
Job Title Travel Agent (part-time or full-time)
Location Croydon, Surrey
Opening Hours Mon-Fri 8am-10pm, Sat/Sun 8am-9pm
Wage On-target earnings of £17k p.a. plus bonuses. Average earnings are £22k and top performers are earning over £30k
Internet Travel Company directline holidays (www.directline-holidays.co.uk) sell year round holidays to all major worldwide holiday destinations. You will be dealing with customers seeking help and advice on booking holidays with major Tour Operators to the worlds’ most popular travel destinations.
What we can offer
• The company is an accredited ‘Investor in People’
• Staff development
• Flexible working hours
• Ongoing training
• Incentives
• Discounted travel
• Great earning capacity
• Lively and friendly work environment
What we’re looking for
• Previous travel experience
• Viewdata experience
• Sales experience
• Travelcat experience (desirable but not essential)
• Willing to work weekends – that’s where the money is!
• Ability to work to targets
• Team players
The ideal candidate will have a confident and friendly telephone manner, excellent written and spoken communication skills with a fine attention to detail
How To Apply Please submit your Curriculum Vitae to Natasha Akram at the address shown below, or by email to natasha.akram@directline-holidays.co.uk
Address Number 1 Croydon
12-16 Addiscombe Road
Croydon CR0 0XT
_____________________________________________________________________________
Job Title Customer Services Assistant
Location Croydon, Surrey
Working Hours 5 days a week/37.5 hours including Saturdays
Wage £13,000-£17,000 (depending on experience)
Internet Travel Company directline holidays (www.directline-holidays.co.uk) sell year round holidays to all major worldwide holiday destinations. You will be dealing with after sales administration as well as ticket/Invoice checking and chasing.
What we can offer
• The company is an accredited ‘Investor in People'
• Staff development
• Incentives
• Discounted travel
• Lively and friendly work environment
Key responsibilities
• Handling incoming calls and emails
• Dealing with pre-departure amendments
• Ancillary sales
• Ticket/Invoice checking and chasing
You'll need
• Previous Customer Services experience
• Previous travel experience
• Team players
• Confident and friendly telephone manner
• Good written and spoken communication skills
• Fine attention to detail
How to apply: Please submit your CV and covering letter to natasha.akram@directline-holidays.co.uk
_____________________________________________________________________________
Job Title PPC Executive
Location Brighton & Croydon
Contract Type Permanent
Wage Competitive Salary
Main Responsibilities
1) Pay Per Click Advertising Optimisation
a) Across 6 different travel product websites
b) With networks including Google, Yahoo & MSN
2) Search Engine Optimisation & Other Related Tasks
a) Across 6 different travel product websites
b) With networks including Google, Yahoo & MSN
Key Tasks
1) Pay Per Click Advertising Management
a) Landing page optimisation
b) Bidding tactics
c) Bulk editing of accounts
d) Measurement & Reporting
e) ROI optimisation
f) Multi-variant testing
g) Ongoing account maintenance
2) SEO & Other Related Tasks
a) Uploading content pages
b) Sourcing images for the various sites
c) Editing pages across the various sites
d) Competitor research
e) Assisting other colleagues within the marketing team
3) Miscellaneous
a) Attendance of industry conferences
b) Attendance of PPC Network meetings (both UK & abroad)
Candidate Requirements
• Must have some experience of managing/editing PPC accounts
• Ability to work autonomously & without close supervision
• An understanding of SEO is preferred but not essential
• Able to manage your own time effectively
• Good communication skills
• Willingness to assist other members of the team
Contact / Application Details
Jez Rourke-Pilott
Jezrp@directline-holidays.co.uk
Please email a covering letter and CV explaining your suitability for the job
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