Q: What's included in the price of a holiday?
A: As a general rule, a holiday includes return flights (and airport taxes), the stipulated accommodation, and transfers...
Q: What are tickets on departure (TOD)?
A: A Ticket on Departure (TOD) is issued if you are travelling within 14 days from the booking date...
Q: Do you charge a booking fee for credit card payments online?
A: We do not charge a fee for bookings made with either Electron or Solo and only a small fee for credit cards. Please see below for full details...
Q: How do I know that I have booked?
A: Once you complete the online booking process and have confirmed your booking, you will receive a confirmation email to the email address you entered in the payment details section...
Q: Do you charge a booking fee for credit card payments by phone?
A: We accept payment by Delta, Switch/Maestro, Master Card and Visa...
Q: Do you have FAQ pages for your skiing, flights & city breaks web sites?
A: Yes, we have separate FAQ's for each of our web sites...
Q: How can I find out if it is safe to travel to a particular country?
A: Check the FCO Travel Advice regularly...
Q: What are allocated on arrival holidays?
A: Allocated on Arrival means that the standard of accommodation and board basis are guaranteed, but the accommodation is allocated on arrival by the holiday company...
Q: How do I find out more about directline holidays?
A: To find out more about directline holidays click here.
