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Directline Holidays FAQs

Why are my tickets available on departure (TOD), how do I collect them?
Some airlines, which supply paper tickets by post, will instead instruct you to collect them if your booking is made close to your date of departure. This is because there is a chance that they would not arrive in time for your journey. Airlines may advise that your tickets are available on departure if booking 14 days or less before travel.

A collection point may be advised at point of sale. This may be the check-in desk itself or the desk of a handling agent appointed by the airline which can also be found at your departure airport.
When will I receive my flight tickets?
If your flights are with a charter airline, you may be due to receive paper tickets approximately 7 to 10 days prior to departure. If travelling with a low cost no frills or scheduled airline, then it is possible that your tickets will be e-mailed to you.
I believe my tickets are incorrect, what should I do?
Please contact our Customer Services team straight away to discuss this with us. We can advise if there has been an amendment to your flight times imposed by the airline you are due to travel with. If you have spotted a name spelling error on your tickets, please note that some airlines may choose to charge to amend. If you have checked in online the airline may not permit any amendments to the ticket.
How will I receive my flight tickets?
Flight ticketing varies depending on the airline/ tour operator supplying the flights. Please see below our convenient guide so you will know what to expect. This information is correct when published, but may be subject to change by the airlines/tour operators at any time.

Ticket Type definitions
Ticketless: You will need to state the flight supplier reference given to you by us at time of booking at check-in.
Paper Ticket: We will post your tickets to you once we receive them from the supplier, usually 7 to 10 days prior to departure.
E-Ticket: We will e-mail your tickets to you. Please print a copy and take it with you to check-in.
Invoice: We will e-mail you a copy of the flight supplier invoice. You will need to print off a copy and present it at check-in.

Airline / Tour Operator Ticket Type
Aer Lingus Ticketless
Anatolian Sky Paper Ticket
Avro E- Ticket (except MON/ZB Monarch)
British Airways Ticketless
Balkan Holidays E-Ticket
Bellair Holidays Paper Ticket
BMI Baby Ticketless
Cosmos E-Ticket (except MON/ZB Monarch)
Easyjet Ticketless
FlyBe Ticketless
Goldmedal E-Ticket
Inghams Paper Ticket
Jet2 Ticketless
Jetset E-Ticket
Jewel in the Crown Invoice
Kuoni Paper Ticket
Monarch Ticketless - (MON & ZB flight codes)
Olympic holidays Paper Ticket
Redsea Paper Ticket
Teleticket E-Ticket
Thomas Cook Group E-Ticket
Thomsonfly Ticketless
Tui Group E-Ticket
Virgin Holidays Paper Ticket
Wings Abroad Invoice
Holiday Deals and Offers
Trusted Tour Operators
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