Directline Holidays FAQs
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Q: I am abroad and my flight home to the UK is delayed due to adverse weather or strike action (force majeure), what should I do?
A: If your booking is with a tour operator such as Thomas Cook, Thomson, First Choice or Cosmos...
You will need to contact their Representative in resort. Normally they will update the hotel notice boards with revised departure information. There may also be a contact number given on your documentation for their local office. They will assist you and let you know about revised transfer and departure times for your flight home.
If you are booked with an airline such as Easyjet (EZY), Monarch Scheduled (ZB) or Ryanair (FR)...
Please call your insurance provider for advice and assistance. If you are at the airport then we recommend you speak with the airline as they may be able to transfer you to their next flight or advise your new departure time if your existing flight is subject to delay. The airline, if an EU community carrier, may have a duty of care under EU regulation 261/2004 towards their passengers depending on reason for the disruption to your travel plans. They should also be able to furnish you with further information and conditions of carriage upon request. We at Directline holidays will endeavour to provide information regarding any known changes to your departure time via our website for those of you who have have internet access while abroad. Please log on to our Website at www.directline-holidays.co.uk and click on the My Account section in the top right hand corner. Enter your 6 digit Reference number, your name and your departure date from the UK. Your latest known departure information will be displayed on this page. Please make sure you keep all receipts for any additional and incidental expenditures incurred as a result of the disruption to your travel plans. You may wish to submit a claim upon your return to your insurance provider or airline upon your return. I have no travel Insurance...
Directline holidays strongly recommend you select appropriate travel insurance prior to travel. However if you have not done this and travelled out with an Airline like Easyjet (EZY), Monarch Scheduled Services (ZB) or Ryanair (FR) then we can assist with the re-booking of your flight home on the next available service with your airline.
You will need to contact their Representative in resort. Normally they will update the hotel notice boards with revised departure information. There may also be a contact number given on your documentation for their local office. They will assist you and let you know about revised transfer and departure times for your flight home.
If you are booked with an airline such as Easyjet (EZY), Monarch Scheduled (ZB) or Ryanair (FR)...
Please call your insurance provider for advice and assistance. If you are at the airport then we recommend you speak with the airline as they may be able to transfer you to their next flight or advise your new departure time if your existing flight is subject to delay. The airline, if an EU community carrier, may have a duty of care under EU regulation 261/2004 towards their passengers depending on reason for the disruption to your travel plans. They should also be able to furnish you with further information and conditions of carriage upon request. We at Directline holidays will endeavour to provide information regarding any known changes to your departure time via our website for those of you who have have internet access while abroad. Please log on to our Website at www.directline-holidays.co.uk and click on the My Account section in the top right hand corner. Enter your 6 digit Reference number, your name and your departure date from the UK. Your latest known departure information will be displayed on this page. Please make sure you keep all receipts for any additional and incidental expenditures incurred as a result of the disruption to your travel plans. You may wish to submit a claim upon your return to your insurance provider or airline upon your return. I have no travel Insurance...
Directline holidays strongly recommend you select appropriate travel insurance prior to travel. However if you have not done this and travelled out with an Airline like Easyjet (EZY), Monarch Scheduled Services (ZB) or Ryanair (FR) then we can assist with the re-booking of your flight home on the next available service with your airline.
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