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Directline Holidays FAQs

What should I do if my flight is still operating today but I am unable to get to the airport due to adverse weather conditions and will miss it?
In this situation we would advise you to contact your travel insurance provider immediately to see if you are covered financially for such circumstances. If you decide not to travel, and therefore wish to cancel your arrangements, please e-mail us at info@directline-holidays.co.uk. Please note that cancellation charges will apply as per our booking conditions. We strongly request that you notify us as soon as possible and within 24 hours of your original scheduled departure time. For those of you with package holidays, this will also allow us the opportunity of notifying the accommodation supplier as quickly as possible to inform them that you will not be arriving and staying as previously planned.
I am due to travel from the UK today and my flight is delayed or cancelled due to adverse weather or strike action (force majeure), what should I do?
If you are due to travel from the UK today and your booking is a package holiday with a Tour Operator like Thomas Cook, Thomson or Cosmos....
We recommend you visit their website for an update. The majority of tour operators will display information regarding their flights if affected by adverse weather conditions and strikes. As details can change regularly you may want to visit regularly as they may advise of an alternative departure time and date. Your flight may become classed as cancelled or delayed due to force majeure. As we have to wait for the tour operator to declare this, we ask that you contact us only once you know, and we can discuss what options are available to you when you call.

If you are due to travel from the UK today and your booking is with an airline like Easyjet (EZY), Monarch Scheduled (ZB) or Ryanair (FR)....
We recommend that you check the status of your flight by visiting the website for the airline to see if they are displaying information about affected flights due to adverse weather conditions and strikes. We also recommend you visit the website for the airport you are planning to depart from as they may display information if they have been subject to temporary closure or suspended flights. Your flight may become classed as cancelled or delayed due to force majeure. As we have to wait for the airline to declare this, we ask that you contact us only once you know. We can discuss what options are available to you when you call.
I am abroad and my flight home to the UK is delayed due to adverse weather or strike action (force majeure), what should I do?
If your booking is with a tour operator such as Thomas Cook, Thomson, First Choice or Cosmos...
You will need to contact their Representative in resort. Normally they will update the hotel notice boards with revised departure information. There may also be a contact number given on your documentation for their local office. They will assist you and let you know about revised transfer and departure times for your flight home.

If you are booked with an airline such as Easyjet (EZY), Monarch Scheduled (ZB) or Ryanair (FR)...
Please call your insurance provider for advice and assistance. If you are at the airport then we recommend you speak with the airline as they may be able to transfer you to their next flight or advise your new departure time if your existing flight is subject to delay. The airline, if an EU community carrier, may have a duty of care under EU regulation 261/2004 towards their passengers depending on reason for the disruption to your travel plans. They should also be able to furnish you with further information and conditions of carriage upon request. We at Directline holidays will endeavour to provide information regarding any known changes to your departure time via our website for those of you who have have internet access while abroad. Please log on to our website and click on the 'My Booking' section in the top right hand corner. Enter your 6 digit Reference number, your name and your departure date from the UK. Your latest known departure information will be displayed on this page.  Please make sure you keep all receipts for any additional and incidental expenditures incurred as a result of the disruption to your travel plans. You may wish to submit a claim upon your return to your insurance provider or airline upon your return. I have no travel Insurance...
Directline Holidays strongly recommend you select appropriate travel insurance prior to travel. However, if you have not done this and travelled out with an airline like Easyjet (EZY), Monarch Scheduled Services (ZB) or Ryanair (FR) then we can assist with the re-booking of your flight home on the next available service with your airline.
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