Directline Holidays FAQs

Q: How can I arrange assistance for my flights?
A: Please let us know either at time of booking or as soon as possible afterwards so that we can notify the airline you will be travelling with. Airlines will usually have a cut off date for information to be submitted to them. This allows them to make sure they have sufficient time to arrange appropriate assistance for your needs and have any equipment required available.

Airlines tend to ask the following questions to make sure they arrange suitable assistance from your arrival at check to the gate, boarding and disembarking the aircraft.

Can you walk long distances?
Can you manage steps?
Do you have any medical conditions you want to make the airline aware of?
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