Directline Holidays FAQs

A: We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. For example the location of the hotel may or may not be appropriate if you have walking difficulties. If booking by telephone please do let our knowledgeable Sales Adviser know of any requirements you may have.

If you need to make additional requests after your booking is confirmed, then please contact our Customer Services team. There may be a cut of time before arrival for submitting assistance requests to your place of stay. Therefore we ask you to let us know as soon as possible.

Please note that some requests cannot be guaranteed.