Directline Holidays FAQs

We kindly ask that you read the descriptions for the accommodation carefully during the booking process to help you select the right place to stay. For example the location of the hotel may or may not be appropriate if you have walking difficulties. If booking by telephone please do let our knowledgeable Sales Adviser know of any requirements you may have.

If you need to make additional requests after your booking is confirmed, then please contact our Customer Services team. There may be a cut of time before arrival for submitting assistance requests to your place of stay. Therefore we ask you to let us know as soon as possible.

Please note that some requests cannot be guaranteed.

Please let us know either at time of booking or as soon as possible afterwards so that we can notify the airline you will be travelling with. Airlines will usually have a cut off date for information to be submitted to them. This allows them to make sure they have sufficient time to arrange appropriate assistance for your needs and have any equipment required available.

Airlines tend to ask the following questions to make sure they arrange suitable assistance from your arrival at check to the gate, boarding and disembarking the aircraft.

Can you walk long distances?
Can you manage steps?
Do you have any medical conditions you want to make the airline aware of?