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Directline Holidays FAQs

What is the new Easyjet check-in policy?
From 30 April 2013, all Easyjet passengers need to check-in online for their flights. There will no longer be check-in desks at the airport – all desks will be branded as Bag Drop desks.

The benefits for customers include shorter queues at airports, especially for customers with cabin baggage only, as they can go straight to airport security and the departure area. Easyjet also offer the facility for customers to check-in for all their flights, including their return flight, before they leave home (as long as the flights are included on the same booking and the return flight departs within 30 days of your outbound flight). Many airlines only enable you to check in 24 hours before each flight. If you have booked Speedy Boarding, there will be a dedicated Speedy Boarding Bag Drop desk.

There will be no facilities at the airport to print your boarding pass so you will need to ensure that you have done this prior to your arrival at the airport. For airports in Morocco, Jordan, Egypt and Kosovo, customers will be able to check in online but will then need to present their online boarding pass at the Bag Drop desk for a validity stamp. The validity stamp is a legal requirement for departure from these airports, so, even if customers are travelling with cabin baggage only, they need to make sure they arrive at the Bag Drop desk in plenty of time.

Most group bookings, will allow passengers to check in online using their booking reference and surname via Online Check-in at easyJet.com. Please note that many routes also require Advanced Passenger Information to be added to the booking before you are able to commence online check-in and print boarding passes. Passengers who are part of a group booking made by a small number of specific tour operators, eg: Thomas Cook will not currently be able to check in online at this time. Easyjet are working on a solution to this, which they hope to put in place at the earliest opportunity. Passengers booked with Thomas Cook and travelling with easyJet should check-in at the airport bag drop desks.

To check-in online, go to the Easyjet website  and click on the ‘check in online’ icon at the top of the homepage. Enter your Easyjet Reference (it begins with the letter E and is 7 characters long) and Surname and follow the instructions on screen.
What is Advanced Passenger Infromation (API) and why do I need to provide it?
It is a requirement of some countries that passenger information is submitted electronically to them before your arrival. The collection of this information is a simple process. Airlines will collect it by swiping your passport through a special machine at check-in. In addition to this some airlines may have a requirement for you to provide your API information via a link on their website a minimum of 24 or 48 hours prior to your arrival at airport for departure.

We will endeavour to notify you of any requirements for API information on your booking confirmation so please read this carefully to see if any action will be required prior to your day of departure.
I am pregnant can I fly?
Different airlines apply different rules to women who wish to fly during pregnancy. Some airlines may only allow travel up to the 28th week. It may be a requirement to have a note from your doctor confirming stage of pregnancy and that you are fit to fly. Please also remember that you will need to be able to be accepted by the airline for your return flight back to the UK and to take this in to account when booking with us. Please ensure you have adequate insurance cover for your holiday as many policies only cover up to the 28th week. Please check your travel insurance policy for any restrictions which apply to travelling whilst pregnant.
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