Directline Holidays FAQs

A: ATOL is a financial protection scheme for holidaymakers. If an ATOL tour operator fails, the ATOL scheme ensures customers contracted with the ATOL holder for an air package or flight, do not lose the money paid over or are not stranded abroad. Directline holidays holds ATOL licence number 9103.

All package holidays shown on our www.directline-holidays.co.uk website which include air travel are ATOL protected by the Civil Aviation Authority. In some cases Directline Holidays will be acting as an agent for another licensed tour operator, and their ATOL number will be displayed alongside the holiday and on your confirmation invoice.

When booking an air holiday package with us you will receive an ATOL Confirmation Invoice. This will come either from us if we are the Tour Operator for the holiday or, if we are acting as agent, the relevant tour operator will provide us with a copy to pass on to you. Please keep your ATOL Confirmation Invoice safe until you have completed your holiday.

The ATOL scheme does not extend to accommodation only or flight only bookings.

For more information regarding the ATOL scheme and what it covers, please visit the CAA website.

www.caa.co.uk/atol