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Directline Holidays FAQs

What methods of payment do you accept by phone and what are your card charges?
We are pleased to be able to accept a variety of payment options for your convenience. Visa Debit, Mastercard Debit, Maestro, MasterCard, Visa and American Express are all currently accepted.

We do not charge fees to our customers using debit cards to book new holidays with us. Credit cards will incur a fee based on 2.5% of the holiday value.

Debit cards   = Free
Credit cards  = 2.5% 
American Express = 3%

Debit cards issued outside of the UK will be processed as credit cards, and subject to our credit card charge. Your bank or card issuer may also apply a foreign transaction fee. Cards are accepted subject to security and fraud checks.
What deposit and payment schemes do you offer by phone?
The deposit amount required will vary depending on the best available deals we have to offer at the time. From time to time we and or our suppliers run promotions which allow us to provide you with lower deposit options. Such options will be advised when speaking to one of our knowledgeable sales advisers. In cases whereby we are acting as the agent for another tour operator, payment terms may require full payment to be provided to us within 12 weeks of departure.  
What is the DLH quotation reference number I am asked for when I phone?
There are thousands of holidays on our website. Each one has a unique reference number to make it easy for us to identify your holiday when you call us with any queries or to book. The reference number is provided on our site pages that are dedicated to a specific holiday which are available when you have run your holiday search. These are the More Details page of each holiday search result and the booking page. If you choose to contact our sales team by phone with questions prior to booking, they will be able to call up the holiday you were considering when provided with the quote reference. Reference numbers for our directline-holidays website always start with a DLH prefix.

Please note that prices may fluctuate and holidays are subject to availability. A holiday may have sold if there is a delay between your search and contacting us or searching for your holiday again on our site using your reference number.
If I book by phone will I still receive an invoice confirmation and how?
If you choose to make your booking with us by phone, you will be asked for an e-mail address to which we will send your booking confirmation. If you don’t have access to a computer, you are welcome to request a posted copy.

There may be documents, in some cases tickets and invoices that need to be passed on by suppliers that may only be sent by post. The sales or customer services agent you speak to will ask for relevant contact details if this is the case. Further information about tickets can be found in our FAQ section.
If I book by phone will I receive a booking reference number?
Yes, you will be provided with a booking reference number once the booking process has been completed with our friendly sales team. We ask you to make a note of this number which will also appear on your confirmation document.
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Our consultants are here to answer any questions you
may have or offer expert travel advice. Simply call and
quote your unique DLH reference number (above)
which is valid for up to 30 days both on our web site
and when talking to our call centre.
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