Directline Holidays FAQs

A: In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline’s handling agent at your arrival airport. You will be given a PIR form (property irregularity report) to complete.

If your travel insurance policy allows you to make a claim for damaged or lost luggage, you will need to send a copy of the above mentioned form to them normally within 21 days. Please check your insurance policy for further details.