While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your fantastic holiday and answering any pre-booking questions you might have.
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Speak to one of our travel agents on 020 8239 8000
Sales Call Centre Opening Hours:
| Monday | 09:00 - 22:00 |
| Tuesday | 09:00 - 22:00 |
| Wednesday | 09:00 - 22:00 |
| Thursday | 09:00 - 22:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 21:00 |
| Sunday | 09:00 - 21:00 |
Our Customer Services team can discuss amendments, adding extras and answering general enquires you have before travelling.
We handle thousands of enquiries by e-mail each year carefully and efficiently for our customers. The majority are responded to within 48 working hours. If this is your preferred choice of contact then please use our Customer Services Contact Form.
We also have a useful Frequently Asked Questions (FAQ) section which may have the answers you are looking for.
If you prefer to speak with our Customer Services team please call 08714 724 635.
Customer Services Call Centre Opening Hours:
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturdays | 09:00 - 15:00 |
| Sundays | Closed |
| Bank Holidays | 10:00 - 16:00 |
If you are looking for details of our post travel complaints procedure please click here
You can also contact us by writing to
Directline Holidays | No. 1 Croydon | 12-16 Addiscombe Road | Croydon | Surrey | CR0 0XT
You can log in to 'My Booking' section on our website and make a secure payment online.
Alternatively contact our Finance Team on 0208 239 3322 for them to collect payment.
