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Not booked yet? Contact our Sales Team.

While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your fantastic holiday and answering any pre-booking questions you might have.

Speak to one of our travel agents on 0800 408 6327

Sales Call Centre opening hours:

Monday  08:00 - 22:00
Tuesday 08:00 - 22:00
Wednesday 08:00 - 22:00
Thursday 08:00 - 22:00
Friday 08:00 - 22:00
Saturday 08:00 - 21:00
Sunday 09:00 - 21:00


Already booked? Contact our Customer Services team.

Our Customer Services team can discuss amendments, adding extras and answering general enquires you have before travelling. 

We handle thousands of enquiries by e-mail each year carefully and efficiently for our customers. The majority are responded to within 48 working hours. If  this is your preferred choice of contact, then please use our Customer Services contact form. We also have a useful Frequently Asked Questions (FAQ) section which may have the answers you are looking for.

If you prefer to speak with our Customer Services team, please call 0191 600 0553.

Customer Services Call Centre opening hours:

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturdays 09:00 - 17:00
Sundays Closed

If you are looking for details of our post travel complaints procedure please click here.

You can also contact us by writing to
Directline Holidays | Unit 1 | Finway | Dallow Road | Luton | Bedfordshire | LU1 1WE

Want to pay an outstanding balance? 

If you have an outstanding balance on your booking and want to make payment, please contact our Customer Services Team on 0191 600 0553 for them to collect payment. 

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For press enquiries, please email us at info@directline-holidays.co.uk
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