While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your fantastic holiday and answering any pre-booking questions you might have.
Speak to one of our travel agents on 0800 408 6327
Sales Call Centre Opening Hours:
|Monday||08:00 - 22:00|
|Tuesday||08:00 - 22:00|
|Wednesday||08:00 - 22:00|
|Thursday||08:00 - 22:00|
|Friday||08:00 - 21:00|
|Saturday||08:00 - 22:00|
|Sunday||09:00 - 22:00|
Our Customer Services team can discuss amendments, adding extras and answering general enquires you have before travelling.
We handle thousands of enquiries by e-mail each year carefully and efficiently for our customers. The majority are responded to within 48 working hours. If this is your preferred choice of contact, then please use our Customer Services Contact form. We also have a useful Frequently Asked Questions (FAQ) section which may have the answers you are looking for.
If you prefer to speak with our Customer Services team and you booked on or after 16th September 2013, please call 0871 716 9515.
If you booked before 16th September 2013, please click here.
Customer Services Call Centre Opening Hours:
|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturdays||09:00 - 17:00|
If you are looking for details of our post travel complaints procedure please click here.
You can also contact us by writing to
Directline Holidays | Unit 1 | Finway | Dallow Road | Luton | Bedfordshire | LU1 1WE
If you have an outstanding balance on your booking and want to make payment you can do this two different ways depending on when you booked your holiday.
If you booked before 16th September 2013, you can click here to login to your booking and make a secure payment online.
If you booked on or after 16th September 2013, please contact our Customer Services Team on 0871 716 9515 for them to collect payment.