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The links below will take you to your relevant booking conditions as explained by your directline-holidays travel consultant. If you are booking your holiday online the relevant booking conditions will be output for you to read and agree to before you make your booking.

Booking conditions applicable when directline-holidays are acting as a booking agent in respect of your holiday

The following Booking Conditions together with the General Information contained on our website form the basis of your relationship with directline-holidays trading as Holidayline (UK) Ltd. Please read them carefully as they set out our respective rights and obligations.

Please note:
We act as agent only in respect of all bookings we take or make on your behalf. We accept no liability in relation to any contract you enter into or for any arrangements that you book or for the acts or omissions of any supplier or other person(s) or party(ies) connected with the arrangements. For all bookings your contract will be with the supplier of the arrangements concerned. The suppliers' booking conditions will apply to your contract. Copies of these terms and conditions are available from us on request.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). “We” “us” and “our” mean directline-holidays trading as Holidayline (UK) Ltd.

The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these booking conditions by all persons on the booking. By submitting a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. If the arrangements you wish to book are available, we will issue a booking confirmation email on behalf of the supplier concerned. A binding agreement will come into existence between you and the supplier concerned when we dispatch the suppliers confirmation invoice to the party leader on behalf of the supplier. The terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.

CONTACT US IMMEDIATELY IF YOU DO NOT RECEIVE AN EMAIL OR IF ANY INFORMATION WHICH APPEARS ON THE EMAIL OR ON THE SUPPLIER CONFIRMATION OR ANY OTHER DOCUMENT APPEARS TO BE INCORRECT OR INCOMPLETE AS IT MAY NOT BE POSSIBLE TO MAKE CHANGES LATER. AS WE ACT ONLY AS AGENT WE WILL HAVE NO RESPONSIBILITY FOR ANY ERRORS IN ANY DOCUMENTATION EXCEPT WHERE THOSE ERRORS WERE MADE BY US.

2. Payment
As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.

Bookings made by email or telephone with our travel consultants require full payment at the time of booking for holidays departing within 10 weeks. If you make your booking more than 10 weeks prior to your departure date you will be required to pay a deposit. Cleared funds of the full payment of the remaining balance will be required 10 weeks before departure at the latest.
If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 4 depending on the date we reasonably treat your booking as cancelled (on behalf of the supplier(s) concerned).

We accept payment by Delta, Switch/Maestro, MasterCard and Visa. Customers choosing to use credit cards as a method of payment will be subject to a handling fee of 2% per transaction. No charge will be made for payments made using Delta or Switch/Maestro.

Please note that the discount is only available to bookings made online and only on the day of purchase. We reserve the right to change or remove the online discount at any time prior to the confirmation of your booking. The table right shows the thresholds for our online discounts.

Bookings may be amended or cancelled in accordance with the relevant supplier terms and conditions and are subject to their amendment and cancellation charges. These are in addition to the Directline Holidays amendment and cancellation charges detailed below.

Amendments and cancellation fees vary between each supplier according to their individual terms and conditions. Should you make an amendment to your booking the price of your new arrangements will be based on the prices available on the day your booking is amended. Prices may not be the same as when you booked your original arrangements, and therefore you will be required to cover any difference in price.

Any amendment or cancellation requests must be e-mailed to admin@directline-holidays.co.uk by the person who made the original booking, and paid the deposit. The e-mail must contain both your directline Holidays AND applicable supplier's booking references which you can find on your booking confirmation email.

All confirmed bookings are subject to directline holidays cancellation charge of a minimum of £40 per person in addition to the charges of the applicable supplier. The charge for any amendment to your booking is a minimum of £25 per person in addition to the charges of the applicable supplier.

If you wish to amend or cancel any extra services such as car hire or transfers we will charge you a fixed fee of £40 per change in addition to any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note that some services may not be changed and therefore may incur a 100% cancellation fee.

6. Changes to and cancellation of your booking by the supplier.
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.

7. Circumstances beyond our control
Except where otherwise expressly stated in these conditions, we regret we cannot accept liability
or pay any compensation where the performance or prompt performance of our obligations to you
is prevented or affected by or you otherwise suffer any damage or loss as a result of "force
majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier
of the service(s) in question could not, even with all due care, foresee or avoid. Such events may
include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

8. Our responsibility to you
We act only as an agent for the supplier(s) concerned. Your contract for your arrangements is directly with the supplier(s) concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier will apply to your contract (copies available on request from us).
However, in the event that we are found liable on any basis whatsoever in relation to your booking our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier(s) concerned (as opposed to any service provided by the supplier(s) for whom we are not responsible) is limited to twice the cost of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Unfortunately delays sometimes occur and your welfare during this time is the responsibility of the transport provider, therefore please ensure you address any complaints to the Airline representative at the time. You should also check your insurance policy as you may have cover against delays.

Your tickets (where applicable) and any other documents relating to your booking will be sent to the address which you give us at the time of booking. These will be dispatched (where applicable) to you at least 2 weeks prior to departure.

For bookings made within 2 weeks of departure if it is necessary for us to make arrangements for you to collect your tickets from the departure airport, these bookings will incur a delivery charge which will be included in the cost of your holiday and is non-refundable.

Most transport providers now work with E-tickets and booking references, however if you are travelling with a paper ticket and you lose it or they are stolen before you leave, certain transport providers will not issue a replacement. You would then be required to purchase a new ticket and there may be a delay of up to 12 months before you receive any refund from the transport provider. If the transport provider concerned does issue a replacement ticket, we will require payment from you of a minimum of £35 per ticket administration fee in addition to any charges the transport provider makes. If your ticket is lost or stolen after you have left the UK, certain transport providers will not issue a duplicate. You will need to purchase a new ticket locally, at the local fare. When you return to the UK you can apply directly to the original transport provider for a refund on your lost and unused ticket, but any refund will be entirely at the discretion of the transport provider and it can take up to 12 months before they make any refund.

The refund policies operated by airlines vary greatly. If you return your unused ticket to us we will present it to the relevant transport provider for assessment. If the transport provider agrees to issue a refund, we will forward such refund to you less cancellation or administration charge. If you paid us by credit card, we will refund the amount due to you on your credit card, otherwise the refund will be made by cheque. Please note that any refund for part used/return halves of tickets is always less than pro-rata rate. Refunds usually take 10-12 weeks to process, but in some cases may take longer. Tickets returned more than one year from their date of issue are classed as expired by the transport provider and generally have no refund value at all. We recommend that tickets being sent to us for a refund are sent by recorded delivery post.

We are a member of ABTA, membership numbers D6770 & K9057. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com.

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the tour operator representative, transport provider representative, or hotel staff). If they cannot help you must contact us on the telephone number supplied to you on your confirmation email and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please write to our offices in the UK within 28 days of returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.

We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier.

NB please bear in mind that we act only as agent for the supplier(s) concerned and therefore cannot accept any liability for your arrangements. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only

It is a condition of your contract with us that you have adequate insurance cover. Such insurance should ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is rarely adequate.

If you require insurance cover, we will be pleased to arrange it, though you are free to make your own arrangements. We provide an excellent low cost scheme which comes with a price guarantee. If you purchase travel insurance though directline holidays and decide that the cover provided does not meet your specific requirements, you may return the certificate to us within 14 days of purchase and a full refund of the premium will be made to you provided you have not travelled and have not made or are not intending to make an insurance claim. If you attempt to travel without adequate insurance you may be refused boarding, and you will be responsible for any costs incurred. Insurance cover will not be effective until payment of premiums has been made. Please read your policy and take it with you on your holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. NB, Travel Insurance may only be booked in conjunction with travel arrangements made through us. Please note that we are not connected in any way with Directline Insurance plc.

It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. We recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP or the Foreign Office regarding health requirements. Requirements may change and you must check the up to date position in good time before departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

The Indian authorities will not permit Indian passport holders to travel on Charter Flights. A valid visa is required by British passport holders prior to travel. More information about visa is available here Goa holiday visas Kerala holiday visas.

The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check for advice with the embassy of the country you are travelling to.

Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit. Check what vaccinations you need with your GP at least six weeks before you travel. Make sure that any medication you need to take regularly is legal in the country you are travelling to. Pack any prescription medication in your hand luggage and take the prescription with you. If you are travelling within the EU, get a EHIC (formerly E111) from the Post Office so that you can get reduced or free emergency care.

All names, titles and initials of those travelling should be correctly entered at the time of booking. Changes cannot be made at a later date without extra charges being incurred and sometimes cancellations. Please note too, that correct ages are required for insurance cover within the following bands: (Under 3) (3-18), (Over 65).

Directline-holidays endeavours to ensure that all pricing and other information on its website is accurate. However, on very rare occasions, errors do occur. You must therefore ensure you check all details of your holiday at the time of booking.

Should such an error occur, either through our own fault or the fault of our suppliers, we will contact the customers concerned within 48 hours. We reserve the right to cancel your booking and will provide a full refund. If your booking is cancelled by us within 48 hours of it being confirmed you will not be entitled to any compensation.

There is no standard method of rating hotel and apartment accommodation across the world. Many counties have differing official and unofficial ways of assessing properties and some do not rate accommodation at all. For the sake of simplicity we show all these different symbols as stars. Please note that in most situations the number of stars represents the tour operator or accommodation suppliers rating, based on their view of the accommodation, and is not necessarily the same as any other official or unofficial rating

This means that the standard of accommodation and board basis are guaranteed, but the accommodation is allocated upon your arrival by the tour operator. These holidays are ideal for people who want to book late and who are flexible, but not appropriate if you want to be in a specific location (e.g. near the beach/resort centre/piste) or require your accommodation to have certain features (E.g. a swimming pool or no steps). When this type of holiday is booked, you should be familiar with the tour operator's extra terms and conditions, which normally include a baggage allowance of 15kg per person.

If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we or the supplier concerned will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and neither we nor the supplier concerned will have any further responsibility to them including any return travel arrangements. No refunds will be made and we nor the supplier concerned will pay any expenses or costs incurred as a result of the termination.

You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us or the supplier concerned (together with ours, the supplier's and and the other party's full legal costs) as a result of your actions.

Your contract will be governed by English law and any disputes will be dealt with by the ABTA arbitration scheme or the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland (as appropriate) can deal with any disputes.

We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and transport providers who may be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and transport providers to enable provision of the services to you. If you are aged under 16 on your departure date you must be accompanied by an adult aged 18 or over.

Booking conditions applicable when directline-holidays are supplying your holiday

The following booking conditions and general information form the basis of your contract with directline-holidays trading as Holidayline (UK) Ltd ("we, us and our"). They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References in these Booking Conditions to “arrangements” and “holidays” mean such arrangements. Please read these conditions carefully before making your booking.

Should you require any clarification of these booking conditions, please ask a directline-holidays consultant before confirming your booking. These booking conditions do not affect your statutory rights as a consumer.

Section A contains the conditions which will apply to all bookings and Section B those which will apply where you book a single component arrangement. Section C contains the conditions which will apply when you book a package.

A package exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package

The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these booking conditions by all persons on the booking. By submitting a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. If the arrangements you wish to book are available, we will issue a booking confirmation email. A binding agreement will come into existence between you and us when we despatch this email to the party leader. Contact us immediately if you do not receive this email or if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

Bookings made by email or telephone with our travel consultants require full payment at the time of booking for holidays departing within 10 weeks. If you make your booking more than 10 weeks prior to your departure date you will be required to pay a deposit. Cleared funds of the full payment of the remaining balance will be required 10 weeks before departure at the latest. If we do not receive full payment within the specified timescale we reserve the right to treat your holiday as cancelled by you and the cancellation charges set out in clause 5 will be payable. You will not be entitled to any refund of any monies already paid.

All mandatory taxes which must be paid before departure will be included in the price of your holiday. However, many countries charge arrival and departure taxes that can only be paid locally. It is therefore recommended that you retain sufficient local currency to meet such charges. Details of departure taxes can be obtained from the relevant tourist board.

When you make a booking online an online discount is offered in addition to any other discount shown. Please note that the discount is only available to bookings made online and only on the day of purchase. We reserve the right to change or remove the online discount at any time prior to the confirmation of your booking. The table right shows the thresholds for our online discounts

If you would like to change any aspect of your holiday booking we will do what we can to help you. Please e-mail admin@directline-holidays.co.uk. The e-mail must contain ALL booking references shown on your booking confirmation email, including your directline-holidays AND any supplier booking references which you can find together at the top of your booking confirmation email.

We will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also charge an administration fee as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. Note that any change to dates of travel cannot be made less than 56 days before departure without incurring cancellation charges as detailed in clause 5. If the changed arrangements are more expensive than those originally booked, you must also pay the price difference.

Element of holiday the change applies to	Notice given - 56 days or more	Notice given - Less than 56 days
Accommodation	£30	£40 or the cost of the first night accommodation (whichever is greater)
Transport (except Eurostar and flights on scheduled/no frills airlines)	£45	£60
Date of travel (except Eurostar and flights on scheduled/no frills)	£45	£Cancellation charges (see clause 5)
Eurostar and flights on Scheduled/No Frills (including changes to date of travel)	Up to 100%	Up to 100%

Eurostar and most Scheduled/No Frills airlines do not allow changes and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking. No refunds are available.

If you wish to cancel your holiday you must tell us in writing or by e-mail. There is a set scale of charges, which applies if you or anyone travelling with you cancels. The charges shown below apply from the date we receive your letter or email. Verbal notification will not be accepted.

If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.

In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.

Unfortunately delays sometimes occur and your welfare during this time is the responsibility of the transport provider, therefore please ensure you address any complaints to the Eurostar or Airline representative at the time. You should also check your insurance policy as you may have cover against delays.

We are not always in a position at the time of booking to confirm the carrier(s) or flight timings which will be used in connection with your flights. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this. The carrier(s), flight timings and types of aircraft shown on this website and detailed on your confirmation email are for guidance only and are subject to alteration. In respect of charter flights, the latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must check these tickets very carefully immediately on receipt to ensure you have the correct flight times. In respect of all other flights, you will receive a booking confirmation email which will detail your flight timings. It is possible that flight times may be changed after tickets and booking confirmation emails have been despatched - we will contact you as soon as possible if this occurs.

Please note the existence of a “Community list” (available for inspection at http://ec.europa.eu/transport/air_portal/safety/black_list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Your rights to a refund and/or compensation from us are set out in clause's 30 and 35 below. If the airline does not comply with these rules you should complain to the air transport users council on (020) 7240 6061 www.auc.org.uk.

All Eurostar timings shown on your confirmation email or tickets are estimates only. They are provided by your transport provider and are subject to various influences including weather conditions, train maintenance and the ability of passengers to check in on time. We do not have any liability to you for any delays or for any schedule alterations.

It is your responsibility to ensure that you reconfirm the departure date and times of all your flights prior to departure. This is particularly important for non-UK departures. Please refer to your airlines website for their contact details.

The refund policies operated by Eurostar and airlines vary greatly. If you return your unused ticket to us we will present it to the relevant transport provider for assessment. If the transport provider agrees to issue a refund, we will forward such refund to you less cancellation or administration charge. If you paid us by credit card, we will refund the amount due to you on your credit card, otherwise the refund will be made by cheque. Please note that any refund for part used/return halves of tickets is always less than pro-rata rate. Refunds usually take 10-12 weeks to process, but in some cases may take longer. Tickets returned more than one year from their date of issue are classed as expired by the transport provider and generally have no refund value at all. We recommend that tickets being sent to us for a refund are sent by recorded delivery post.

If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the transport provider representative, accommodation supplier representative, or hotel staff). If they cannot help you must contact us on the telephone number supplied to you on your confirmation email and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please write to our offices in the UK within 28 days of returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.

We are a member of ABTA, membership number D6770, K9057 & W2083. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.

We are a member of the Association of British Travel Agents (ABTA W2083). We also hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 9103.) This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. If your arrangements do not include flights, in the event of our insolvency ABTA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.

1. At the time of effecting the insurance purchased through directline-holidays you must confirm:

Directline-holidays endeavours to ensure that all pricing information on its website is accurate. However, on very rare occasions, errors do occur. You must therefore ensure you check all details of your holiday with us at the time of booking.

Important note: the information and prices shown on our website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements at the time of booking.

Descriptions on this website are provided electronically by our suppliers and are the view of the relevant product at the time that the information was passed onto us.

If you or any member of your party has any medical problem or disability which may affect your chosen holiday, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and we will have no further responsibility to them including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 6 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/“force majeure” as defined in clause 7 above.

Most changes are minor but occasionally, we may have to make a “significant change”. Examples of “significant changes” include the following when made before departure; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower official classification for the whole or a major part of your holiday, a change of UK departure point to one which is more inconvenient for you and a change of outward departure time or overall length of your holiday of twelve or more hours.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-

Very rarely, we may be forced by "force majeure" (see clause 7) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

31. Our liability to you.
We have a duty to select the suppliers of your arrangements with reasonable skill and care. We have no liability to you for the actual provision of the arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused.

Where any claim concerns any travel arrangements provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.

You must tell us and the supplier concerned about your claim or complaint as set out in clause 15 above. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.

In the unlikely event that Eurostar or the airline with which you are travelling ceases to trade whilst you are abroad, you must contact us at the earliest opportunity to allow us to seek to find you an alternative return mode of transport. We shall not be liable for any costs you incur in making your own return arrangements if you have not given us the opportunity to arrange an alternative journey home for you.

Once the price of your arrangements has been confirmed at the time of booking, no amendment will be made to it unless it is to make a correction to an error, or if our costs change as a result of an increase or decrease in transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or as a result of any changes in the exchange rates which have been used to calculate the cost of your arrangements. Only if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and amendment charges), will we make an additional charge. If any additional charge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 8 below. If you do not inform us of your choice within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge.

Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the later. We will not levy an additional charge nor make a refund within 30 days of departure.

Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.